SilverScript Update: Agent Portal Redesign & Debut

On the evening of June 15, the SilverScript Agent Portal will be unavailable while they prepare to launch the NEW SilverScript Agent Portal. The updated system will be available for you by the morning of June 18, 2018.

Some of the highlights:

  • Across the site, the user experience has been updated based on agent and agency administrator interviews and feedback.
  • While the Enrollment Portal’s functionality is mostly unchanged, the interface is 100% new.
  • New “I want to…” menu for agents and administrators has been added to access the most commonly used pages with just one click, for ease of navigation.
  • On June 18th, you may use your old browser bookmark to get to the new portal. You will be automatically redirected to the new portal where you will use your old password to log in. You will then be asked to change your password.

 

New Look

As you can see from the two home pages shown here, the new Enrollment Portal follows the same look that you see on all other CVS Health websites and portals.

Existing

New

New Site Navigation

The new menus are organized around different types of common tasks, and are varied based on your user role, enabling you to get the information you need quickly.

Introducing “I want to …”

The new navigation menus offer an intuitive way to get to the portal functions you need. To put the functions that you rely on most in one area, SilverScript created the “I want to …“ menu. Each item on the menu is an action, presented the way you would finish the “I want to …“ sentence.

Also, as you may notice in the screenshot below, your reports can now be found under Reports > My Clients, or I want to > “See the status of my Enrollments”.

This portal will make it easier for you to conduct your business, as well as easier to find enrollment information and agent training resources. More info to come… Remember, the Portal will be down on June 15 and back up no later than June 18.

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