Aetna Resources for Provider Lookup

Aetna Provider Lookup Hotline

Aetna’s new Medicare provider lookup hotline is a resource for looking up providers during the busy AEP selling season: 1-844-375-2394. This hotline is for ready-to-sell brokers only and is available now through December 7. Representatives are available 7 a.m. to 7 p.m. CT. Learn more.


How to Find Network Providers for MA/MAPD Plans

Aetna’s online directory tools, and, are available for use and are updated 6 days a week. For your offline needs, provider directory PDFs are also available.

  • You can find Aetna provider directory PDFs on Producer World (Individual Medicare page, Product tab); these directory PDFs are updated monthly.

For Coventry provider directory PDFs, use the Coventry online directory, search for providers, and then choose the “print to PDF” option.

Register for Aetna’s AFA Springboard Renewal Training

Ready to complete your Aetna Funding Advantage (AFA) renewals or accept an AFA offer in Springboard Marketplace? Aetna’s short 30-minute training session provides an overview of everything you need to know from selecting a plan to kicking off enrollment. To attend one of these mini sessions, select a date/time below and complete the online registration form:

Monday, October 30, 2017 at 4:30pm EST Tuesday, October 31, 2017 at 11:30am EST Thursday, November 2, 2017 at 12:30pm EST Friday, November 3, 2017 at 3:30pm EST
Monday, November 6, 2017 at 12:30pm EST Tuesday, November 7, 2017 at 12:30pm EST Thursday, November 9, 2017 at 12:30pm EST Monday, November 13, 2017 at 12:30pm EST
Tuesday, November 14, 2017 at 12:30pm EST Thursday, November 16, 2017 at 12:30pm EST Monday, November 20, 2017 at 12:30pm EST Tuesday, November 21, 2017 at 12:30pm EST


Aetna Updates: SOA Submissions, Star Rating Information, and AOR Retention Policy

2018 Star Ratings Documents Now Available: Review with Beneficiaries

CMS requires you to review the 2018 star ratings document with beneficiaries when presenting Aetna and Coventry Individual Medicare plans (MA/MAPD, PDP). It’s your responsibility to swap out the 2017 star ratings page, which appears on yellow paper, with the new 2018 star ratings document, by November 1.

Here’s how to get 2018 star ratings documents online:

  • Just go to com/brokersor
  • Scroll down and click “Find Plan Documents.”
  • Once there, use the dropdown menus to select a specific state, county and plan, and then download and print 2018 star ratings documents.

The 2018 star rating page will be included in any new enrollment kits you order as of October 25.


Medicare Agent of Record (AOR) Retention Policy

Aetna’s AOR retention policy helps ensure you earn commission for helping your existing clients change plans. Here’s how it works:

If a member calls Aetna telesales… 


Reminder About Scope of Appointment Forms

If using a paper Scope of Appointment (SOA) form, be sure to submit it with paper enrollment forms

Don’t forget to attach the paper SOA form to all signed paper enrollment forms. Please submit the completed SOA and  enrollment forms together within two calendar days of when you receive them from the beneficiary. Be sure to review all of the requirements for submitting 2018 SOA forms.

Updates to Aetna/Coventry 2018 Pharmacy Network

Aetna pharmacy networks vary by plan so it’s important to understand the differences. For 2018 Aetna has 3 pharmacy networks, two of which are being used in Ohio. Some important points to note:

Walgreens is moving from a preferred pharmacy to a standard pharmacy…so it’s still in network, but will not have preferred pricing. On the new Select PDP, Walgreens is out of network (P3 network).

  • P1 – (All OH) MAPD – all plans
  • P1 – (All OH/KY MAPD plans, Aetna Rx Saver PDP, First Health Value Plus PDP)
  • P3 – (Aetna Select PDP)

The biggest difference between the two:

  • Walmart is NOT preferred in P3
  • No Aetna Rx Home Delivery in P3
  • Walgreens is out of network on P3 (Walgreens non-preferred/standard on P1)

S2 is used in states where there aren’t many preferred pharmacies so that pharmacy network does not use preferred pharmacies.


Read more here.

Carriers with January 1 Effective Dates Available!

The following carriers have January 1, 2018, effective dates available for quoting as of October 4, 2017, this afternoon:

  • Aetna Funding Advantage
  • All Savers
  • Anthem (OH, KY, IN)
  • Anthem SOCA BP
  • Humana (OH, KY, IN)
  • UHC (IN, KY, OH)


For more information, contact your Cornerstone representative today!

Aetna MAPD Ascend Application Training

Join Cornerstone and Aetna for MAPD Ascend application training.

Light refreshments will be provided

iPads and laptops are highly encouraged

To RSVP, click here.

DATE: September 28, 2017

TIME: 2:00 pm–4:00 pm

LOCATION: Aetna New Albany Office

7400 W. Campus Road

New Albany, OH 43054

Coventry Writing Number Change

AETNA/COVENTRY – Use your NPN on all Medicare enrollments starting September 1 

Starting September 1, you must use your National Producer Number (NPN) when submitting enrollment applications for Aetna and Coventry Individual Medicare products (MA/MAPD, PDP). They are discontinuing use of the Coventry Agents Writing Number (AWN).

  • You must use your NPN on all Aetna and Coventry MA/MAPD and PDP enrollments beginning September 1, 2017. Please keep in mind that Coventry apps will refer to the AWN until 2018 forms are released.
  • The Coventry Broker Portal is closing.

App Tracker will be accessed through Producer World.

Read the full details here.

Cornerstone & Aetna’s 2018 Product Rollout Meetings | Cincinnati, Columbus, Dayton, Toledo

Aetna 2018 Medicare Rollout Meetings

Please attend Cornerstone and Aetna’s Medicare 2018 rollout sessions. Take advantage of these in-person meetings to learn the plan benefits of what Aetna is introducing for 2018!

RSVP to ONE of the meetings below.

*please include your name, location, and time of the training you would like to attend*

Click here to RSVP.

Cincinnati — 8/17

10:00 am–12:00 pm

Cornerstone Media Center

2101 Florence Ave. | Cincinnati, OH 45206


Toledo — 8/29

Market-Specific Training

10:00 am–12:00 pm

Holiday Inn French Quarter

10630 Fremont Pike | Perrysburg, OH 43551


Dayton — 8/31

1:00 pm– 3:00 pm

The Golf Club at Yankee Trace

10000 Yankee St. | Centerville, OH 45458


Columbus — 9/6

10:00 am–12:00 pm

2:00 pm–4:00 pm (as needed for any overflow)

Aetna Columbus Office

7400 W. Campus Rd. | New Albany, OH 43054

LIVE EVENT: Toledo 2018 Product Rollout Meetings

Toledo 2018 Product Rollout Meetings

Don’t miss these informative training sessions with Cornerstone!

Please RSVP to any of the following training sessions.

To RSVP, click here.

(please include your name and the meeting you would like to attend)


2018 AETNA Market Specific Training for OH/KY

Tuesday August 29, 2017 | 10:00 am–12:00 pm

Holiday Inn French Quarter

10630 Fremont Pike | Perrysburg, OH 43551


HUMANA 2018 MAPD First Look Rollout Meeting

Tuesday August 29, 2017 | 2:00 pm–4:00 pm

The Regus

1715 Indian Wood Circle | Maumee, OH 43537

Limited space is available for this training!

Not appointed with Aetna or Humana? Contact Cornerstone today to get started!


Aetna’s 2018 Medicare Advantage Benefits Now Available!



Aetna’s 2018 Medicare Advantage Benefits Now Available!

Be the first to review their 2018 MA products!

(Please ask for a specific state when requesting your first look above )

 **Note we are unable to send the First Look benefit information until Thursday, July 20th

Not contracted with Aetna? Contact Cornerstone today to get started!




Cornerstone Broker Insurance Services Agency, Inc. is a full-service general agency with seven regional offices that support 6,000 brokers throughout Ohio, Kentucky, Indiana, and Michigan. With more than 30 years experience, Cornerstone offers brokers complete benefit and marketing solutions focused on Employee Benefits, Medicare, and Individual/Family sales.

For more information, visit us on our website!