2019 Aetna Individual Medicare Producer Certification Begins July 11

Starting July 11, you can complete the 2019 annual certification process for Aetna and Coventry Individual Medicare products (MA/MAPD, PDP). It’s one of the annual requirements you must complete to sell Aetna 2019 plans this Annual Election Period. Watch for more details about certification later this month.

AHIP training will begin July 11. Completing the 2019 Aetna Individual Medicare producer certification includes AHIP and costs $125.

Aetna also has an app that you can use to enroll your clients. With the Ascend Virtual Sales Office app, the electronic enrollment tool, you can:

  • Shorten the sales cycle and hold more appointments
  • Submit enrollments electronically
  • Eliminate paperwork
  • Reduce application errors
  • Quickly access resources all in one place

To start using the Ascend app, login to Producer World, go to the Ascend Virtual Sales Office app section and then click on “request access” to get started.

Questions? Contact your Cornerstone representative for answers!

DATE CHANGED: Register Today for UHC Training in Cleveland

Please plan to attend Cornerstone’s in-person carrier specific training with UHC in our Cleveland office! We will have carrier representatives present material from UnitedHealthcare Medicare Solutions.

UnitedHealthcare Product Training

DATE: Tuesday, July 17

TIME: 10:00 am–12:00 pm

LOCATION: Cornerstone Cleveland Office

4500 Rockside Road Suite 330 Independence, OH 44131


Join the discussion regarding UHC’s products and start preparing for the AEP season!

Training includes:

  • Product information
  • Market updates
  • Certifications


Click here to register.

Please indicate which training date you are planning to attend in your email

Mutual of Omaha Rate Adjustments

Mutual of Omaha is making rate adjustments effective August 1, 2018.

Click here to view a summary of those changes.

The updated sales material will not be available to download or order from Mutual’s website until early to mid-July.

SilverScript Update: Agent Portal Redesign & Debut

On the evening of June 15, the SilverScript Agent Portal will be unavailable while they prepare to launch the NEW SilverScript Agent Portal. The updated system will be available for you by the morning of June 18, 2018.

Some of the highlights:

  • Across the site, the user experience has been updated based on agent and agency administrator interviews and feedback.
  • While the Enrollment Portal’s functionality is mostly unchanged, the interface is 100% new.
  • New “I want to…” menu for agents and administrators has been added to access the most commonly used pages with just one click, for ease of navigation.
  • On June 18th, you may use your old browser bookmark to get to the new portal. You will be automatically redirected to the new portal where you will use your old password to log in. You will then be asked to change your password.


New Look

As you can see from the two home pages shown here, the new Enrollment Portal follows the same look that you see on all other CVS Health websites and portals.



New Site Navigation

The new menus are organized around different types of common tasks, and are varied based on your user role, enabling you to get the information you need quickly.

Introducing “I want to …”

The new navigation menus offer an intuitive way to get to the portal functions you need. To put the functions that you rely on most in one area, SilverScript created the “I want to …“ menu. Each item on the menu is an action, presented the way you would finish the “I want to …“ sentence.

Also, as you may notice in the screenshot below, your reports can now be found under Reports > My Clients, or I want to > “See the status of my Enrollments”.

This portal will make it easier for you to conduct your business, as well as easier to find enrollment information and agent training resources. More info to come… Remember, the Portal will be down on June 15 and back up no later than June 18.

UCT Announces Bonus Program for Cornerstone Senior Marketing Agents!

UCT and Cornerstone Senior Marketing are offering an exclusive bonus program for our agents only.

Agents will receive an extra $25 per application for any of UCT’s products written and effective from June 1, 2018, to August 1, 2018.

*Policy must be in force for 90 days from effective date to pay out bonus.

Not contracted with UCT? Contact your Cornerstone Senior Marketing sales representative today to get started!

Why Sell UCT Products?

A UCT Dental, Vision, and Hearing policy could cover a pair of digital hearing aids for as low as $200 out-of-pocket!

  • Choose your own dentist or doctor—NO NETWORKS.
  • Deductible choices—$0 or $100 annually.
  • Benefit choices: $1,000, $1,500, $2,000, or $2,500 every year.
  • UCT offers a household discount.
  • Ages 0–75 are eligible.
  • Children’s policies are available.
  • Simple application and fast to issue.

Reminder About MMO Medicare Supplement Applications

Medical MutualEffective immediately, please send MMO Medicare supplement applications directly to Medical Mutual at medicareapps@medmutual.com. Reference the link below for carrier fax numbers and/or emails to submit applications directly to the carriers.

Submitting Applications to Cornerstone

Thank you for your corporation and continued business! If you have any questions or concerns please contact your Cornerstone senior service representative.

Cornerstone Senior Marketing Joins with Integrity Marketing Group for Next Phase of Growth

We are excited to announce that the Cornerstone Senior Division has been acquired by The Integrity Marketing Group (“Integrity”). This partnership will provide our valued broker partners access to the best technology, marketing, products, and services available in the industry. By joining Integrity, John Carroll, CEO, will become an owner of Integrity and serve as a managing partner.

The Integrity Marketing Group is a senior marketing company comprised of many industry leaders including Premier Senior Marketing, Neishloss and Fleming, Western Penn Marketing, American Independent Marketing (AIM), Insurance Marketing Group (IMG), AIMC, and now Cornerstone Senior Marketing. Integrity currently holds the number one position nationally with Aetna, Anthem, and UHC Medicare Solutions. Integrity focuses on technology and marketing, serving more than 130,000 agents in 50 states and over 750 million in annualized premium.

Our employees will remain in their respective offices. There will be no changes with the people, processes, or procedures in the way you do business with Cornerstone across all divisions. This partnership has no impact on the group wholesale division and Cornerstone will continue to serve as a full-service organization for all lines of health and ancillary coverage.

We are looking forward to the positive changes that this partnership will provide.

For additional information regarding Integrity Marketing Group, please visit



John F. Carroll, CEO


See below for a special message from John Carroll and Co-Founder and CEO of Integrity Bryan Adams.

CLEVELAND BROKERS: Afternoon Session Added on May 31!

Due to high demand, the “Medicaid Today: Program Updates” will be adding an afternoon time the same day: May 31 from 1:30 pm–3:30 pm.

The morning session is now closed. Please register for the afternoon session below.

Join Cornerstone in the Cleveland area for our May broker in-person trainings including Humana’s DSNP boot camp class and Medicaid updates from the Department of Health and Human Services.

Humana Marketpoint’s DSNP Boot Camp Broker Training

DATE: Wednesday, May 23

TIME: 10:00 am–12:00 pm

LOCATION: Hilton Garden Inn—Twinsburg

8971 Wilcox Drive | Twinsburg, OH 44087


Learn how to serve this unique population and capture more clients throughout the year!

  • Marketing to D-SNP eligibles
  • Product information
  • Marketing tools
  • Enrollment details

Department of Health and Human Services’ with Cuyahoga Job and Family Services: “Medicaid Today: Program Updates”

DATE: Thursday, May 31

TIME: 1:30 pm–3:30 pm

LOCATION: Cornerstone Cleveland Office

4500 Rockside Road, Suite 330 | Independence, OH 44131


Join the discussion regarding the 2018 Medicaid program and receive valuable information to assist your clients!

Anne Konarski, Program Officer, will present on the following topics:

  • 2018 Medicaid program benefits
  • Understanding Medicaid eligibility
  • The Medicaid program process
  • New JFS customer service innovations


Please indicate which training date(s) you are planning to attend in your email

SAVE THE DATES: Register Today for Cornerstone’s Cleveland Trainings

Please plan to attend Cornerstone’s in-person carrier specific trainings in our Cleveland office! We will have carrier representatives present material from Allwell and UnitedHealthcare Medicare Solutions.


Allwell Product Training

DATE: Wednesday, June 6

TIME: 10:00 am–12:00 pm

LOCATION: Cornerstone Cleveland Office

4500 Rockside Road Suite 330 Independence, OH 44131


Learn about Allwell’s MA, DSNP products and everything they have to offer your clients!

Topics include:

  • How to market Allwell plans
  • Value-Based Enrollment (VBE) Information
  • Marketing and online tools to utilize


UnitedHealthcare Product Training

DATE: Tuesday, June 26

TIME: 10:00 am–12:00 pm

LOCATION: Cornerstone Cleveland Office

4500 Rockside Road Suite 330 Independence, OH 44131


Join the discussion regarding UHC’s products and start preparing for the AEP season!

Training includes:

  • Product information
  • Market updates
  • Certifications


Click here to register.

Please indicate which training date you are planning to attend in your email

Anthem BCBS Medicare Sales Important Reminder: Helping Your Clients Find In-Network Providers

When selling a plan that uses network providers, make sure you explain to your clients that providers may join or leave the network at ANY time – without notice to the members. Before they seek care, it’s a good idea to contact the provider’s office directly to make sure they accept the specific plan your client chooses. And make sure they are in-network for that plan at that location. Some providers with multiple offices may only accept certain networks at some of their locations.

To help your clients locate in-network providers:

  • Agents must use the Find a Doctor tool located on the Shop Medicare plans website listed below. The website is updated weekly: ABCBS Medicare Shop
  • When searching for in-network providers, it would be helpful to select a specific plan first, and then select the other search criteria to narrow your results list down.
  • Ensure to use the ‘Advance Search’ option, or use as many filters as possible when searching for specific in-network providers, hospitals and specialists. Some doctors and facilities are in-network for some locations and out-of-network at other locations.
  • Enter the PCP ID # in the Find a Doctor tool to confirm the specific provider at that specific office participates in the selected plan.
  • Once you select a PCP in the Find a Doctor tool, click on the ‘Details Link’ to find a list of all hospitals for which the physician is associated.

Remember that HMO plan members should coordinate their care with their primary doctor before seeing other providers. HMO members who use non-network providers in non-emergency situations will pay for the full cost of their care. Encourage your clients to contact Customer Service at the number on their ID cards if they have any questions you can’t answer for them.

Contact your Cornerstone senior service representative for more information