Anthem Simplifies Processes to Improve Member Experiences

Anthem AllClear Identity Protection Services Will Expire 12/31

Starting December 21, 2018, Anthem’s AllClear will send email notices to members who were enrolled in AllClear Credit and Identity Theft Monitoring services in 2018. Those members and their dependents who have an active, eligible Anthem medical health plan as of January 1, 2019 can continue with the service at no charge.

Anthem Simplifies the Client Benefit Approval Process 

The approval email that you will receive from Anthem will now be written directly to your groups, so you can easily forward it on to them as is.

Download Anthem’s 2019 Calendar

Anthem put together a 2019 calendar that contains information about their specialty products (dental, vision, life, disability, and voluntary supplemental health plans).

Downloadand print the free 2019 calendar for your use, or feel free to share with clients.

Anthem Releases New Health Guides

Starting January 1, 2019, all members in Anthem’s Small Group Affordable Care Act (ACA) health plans will be connected directly to a Health Guide when they call the Member Services number on the back of their ID card. The Health Guides use smart engagement technology and concierge-quality service to help members receive the best personalized experience.

Anthem Launches New Welcome Experience for Small Groups

Anthem is launching a new welcome experience for new small groups sold off the exchange. Using feedback from research, Anthem updated the welcome kit’s content with more customized information about the group’s plan and how to get the most from it. There’s an overview of the medical, pharmacy and any ancillary plans (dental, vision, life, disability), plus important features exclusive to Anthem plans, like Care & Cost Finder, Find a Doctor, Anthem Anywhere and LiveHealth Online.

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