Anthem OFB Benefit Plan & Mewa.io: Frequently Asked Questions
What is the benefit of using mewa.io?
Mewa.io provides many benefits including:
- Ensuring plan members are offered the appropriate continuation of coverage options, as required by ERISA.
- Providing a single place to manage the above requests as well as any signed documents. This helps keep the plan compliant and ensures employers don’t have to go searching for important documents.
- Mewa.io offers a wide range of employer services, as highlighted in the videos. While services may expand in the future, mewa.io will only be used for continuation coverage verification at this time.
For more detailed information, Anthem recommends visiting mewa.io and watching the introduction and walkthrough videos.
Is there a cost to use mewa.io?
Mewa.io is provided at no cost by the Anthem OFB Benefit Plan to plan members and brokers.
Is training required to use mewa.io?
As you’ve seen from the videos, mewa.io is incredibly simple to use for employers. Also, as the process is managed automatically, no action is required on your part. That means no logins or passwords to manage and no training required.
How do I know when my employers need to perform an action?
Mewa.io uses email to notify employers when they need to verify termination information. Every week, you’ll receive a summary email indicating which of your employers are affected, if any.
How will brokers process terminations?
No additional action is required on your part to process terminations. You will continue to fill the Anthem termination form with the required termination information. If there is a case where the termination data needs to be verified, mewa.io will notify you and the affected employer.
How soon does MyCOBRA Plan send notices to eligible employees?
The COBRA Administrator, MyCOBRA Plan, will process the file within one business day after receipt of the weekly file. COBRA or State Continuation letters will mail out the next business day. However, if there are errors in the data on the
file, additional time to research and resolve the errors may be needed.
Can I add additional representatives from my agency to the summary email distribution list?
Yes. At the end of the broker communications, you’ll find a link that allows you to add additional agency contacts to the email notification list. Simply click on the link and add or delete agency contacts.
What if the group contact is not receiving the notices?
If notices are going to the wrong group contact or the group contact has changed,
please send a letter on company letterhead to mewamembermaintenance@anthem.com to notify them of the change.
What happens if an employer does not respond to a notification?
Employer reminders are sent to employers at 3, 5, and 9 business days. Unanswered requests will automatically close at 10 business days. A non-response report is sent to Consoliplex for groups that don’t submit a response and the termination code will default to loss of eligibility. A letter will be mailed to the group contact stating that no response has been submitted and asks them to respond if
this is in error.
How will this program be introduced to employers?
Employers will receive an introductory email explaining the program along with the first notification they receive from mewa.io. Included in that email will be the Employer Walkthrough video Anthem previously shared. Each request from mewa.io will also contain any relevant information and instructions specific to that request.
Contact your Cornerstone representative with any questions.
