Dental Care Plus Group Offers Live Customer Service

When clients, providers, and members call Dental Care Plus Group, they will be in direct contact with a live customer service representative. Between the hours of 8:00 am until 4:30 pm EST, Monday through Friday, clients will encounter a live representative rather than a voice recording.

The company released their 2016 customer service stats:

  • Received 145,000+ calls throughout 2016.
  • Average speed of answer: 15 seconds.
  • DCPG’s call abandon rate was under one percent.

 

RESOURCES

Dental Care Plus Group Broker Brush Up

Dental Care Plus Group 2016 Financial Highlights

Dental Care Plus Group’s President and CEO Anthony Cook released highlights from their 2016 financial year, including a nine percent increase in revenue and growing to more than 382,000 dental and vision plan members.

The company also included the following highlights in their release:

  • Securing a 94.8 percent group retention ratio.
  • Growing the PPO business in expansion markets by 16.5 percent.
  • Providing PPO members with access to dentists in all 50 states through networks that include more than 246,000 access points.
  • Being granted authority to conduct business in Illinois and Virginia.
  • Expanding the individual product offering to Indiana.

RESOURCES

Dental Care Plus Group Broker Brush Up

Anthem Network Addition: Aultman Hospital

Aultman Hospital and affiliated partners are now part of the Anthem Blue Cross and Blue Shield network, effective May 15, 2017. This network addition includes Aultman hospital, providers, and ancillary services (e.g., home care, infusion, dialysis, DME, skilled nursing, hospice, rehab, and LTAC), and applies to all Anthem networks (Blue Access, Blue Preferred, Medicare Advantage HMO and PPO, and the Exchange (Pathway) HMO and PPO).

For more information, contact your Cornerstone representative today.

FormFire Quoting for 3rd Quarter in Northern Ohio

The Results Are In!

After some study and analysis, Cornerstone will begin using FormFire’s quoting engine to generate your quotes this week. Here are the advantages:

  • Quotes will be returned in Microsoft Excel format. You’ll only need to add your logo and the current/renewal plans OR you can copy/paste into an existing document.
  • A standard disclaimer is included on the quote. We recommend retaining it on what you share with the customer.
  • Streamlined to a smaller list of plans from Cornerstone’s “Quote Profile”. In our Profile, we pull the most popular and common plan design options from each carrier. Click here for the list of plans in the quote profile (you can always request specific plan options or all plans).
  • Results are 1% or better – see the table below:

Of course, if you still prefer actual quotes from the carrier, you can request those up front too.

We also recommend that you have a specific quote generated if you are going to recommend a plan or carrier change. (If you sell the case, we’ll need to run an actual quote as well to submit with sold case paperwork.)

How we validated the results:

  • We pulled quotes for each age band and each gender in each of the 7 rating areas covering northern Ohio.
  • We compared actual quotes with the same census files and zip codes as FormFire.
  • We discussed results outside the norm with FormFire who reached out to the carriers to ensure they had matched the quoting methodology as closely as possible. PLEASE NOTE: methodology is somewhat proprietary so exact matches are not possible, but if within 1-2%, FormFire considers the quotes accurate.

Please let us know if you have questions or concerns about this approach to handling your quotes. We believe this will be more efficient for you and your team!

Attached are contacts for offices your area:

  • Cleveland (click here)
  • Lima (click here)
  • Toledo (click here)

Anthem to Release New Employer Portal June 16

Anthem’s new employer portal, also known as EmployerAccess, will release on June 16 featuring many of the same functions as the old portal with a new design and updated technology.

Some highlights of the updated portal:

  • New self-registration flow
  • Enhanced Menu of Resources, including Client Information Insights reports
  • Enhanced Online Group Billing dashboard

Clients’ existing usernames and passwords will give them access to the portal on June 16. Users will be required to sign a new internet Group Usage Agreement and User Usage Agreement upon logging in.

Questions? Contact your Cornerstone representative today.

 

RESOURCES

Coming Soon! Anthem is moving to a new and improved Employer Portal in June

PRODUCT HIGHLIGHT: Group Employer Income Protection

Take a look at this product from The Standard. As a form of Long Term Disability Income for businesses, it enables the employer to protect against loss of income if key employees become disabled. A great solution for law, physician, or engineering firms where billable hours drive revenue.

Login to the Broker Centric Marketing Portfolio or contact your Cornerstone representative for more information about The Standard and its products.

 

RESOURCES

Employer Income Protection

Medical Mutual’s Healthy Outlooks Newsletter to Release May 31

Medical Mutual’s 2017 Spring/Summer ‘Healthy Outlooks’ newsletter will be released May 31, 2017. Members will email addresses on file with Medical Mutual and have opted into electronic health and wellness information through My Health Plan will receive the newsletter.

The newsletter will be released for two different audiences: under 65 and over 65.

 

RESOURCES

Medical Mutual Broker Update (May 25)

Medical Mutual to Send Out Annual Membership Survey

Medical Mutual will send out a 10-minute survey to all group officials from their email list the week of May 29. Group officials must complete the survey within 2 weeks about their membership representatives and enrollment and premium billing processes. The survey is designed to give group officials the chance to provide feedback and suggestions to improve Medical Mutual’s Membership enrollment services.

(Applies to: small group (51–99), 100+ full insured, 100+ self-funded)

 

RESOURCES

Medical  Mutual Broker Update (May 25)

2-hour CE Training with Custom Design Benefits in Columbus

Join Cornerstone and presenter Jennifer Nevin from Custom Design Benefits for a 2-hour CE training event discussing True Cost Plans. This reference-based pricing plan is based on Medicare Plus 40 percent provider reimbursement.


DATE: June 13, 2017

TIME: 10:00 am – 12:00 pm

LOCATION: Wedgewood Country Club

9600 Wedgewood Blvd., Powell, OH 43065

RSVP: Click HERE

Members of Grandmothered Small Groups Receive Letter About Transitional Relief Extension

Medical Mutual mistakenly sent out a letter regarding a notification about the Ohio Department of Insurance (ODI) to some members in grandmothered small groups. The letter was intended for group officials, who will receive revised letters this week explaining their extended rates following ODI’s adoption of the transitional relief extension. If groups inquire about members receiving the letter, please let groups know the letter was sent by mistake and their members can discard the communication.

Questions? Concerns? Contact your Cornerstone representative today.