When clients, providers, and members call Dental Care Plus Group, they will be in direct contact with a live customer service representative. Between the hours of 8:00 am until 4:30 pm EST, Monday through Friday, clients will encounter a live representative rather than a voice recording.
The company released their 2016 customer service stats:
- Received 145,000+ calls throughout 2016.
- Average speed of answer: 15 seconds.
- DCPG’s call abandon rate was under one percent.