What’s New From Anthem: Paperless EOBs, the Anthem Anywhere App, and LiveHealth

Anthem’s Paperless EOB Process

Anthem will no long mail paper explanation of benefits (EOB) to clients for vision services.

  • At the time of service, members will get a receipt that shows their costs for vision services, similar to what they experience when they pick up a prescription at a drugstore.
  • When they get vision care outside their plan network, they’ll still get a breakdown of costs and what they pay, along with any reimbursement check.
  • At any time, members can go online to anthem.com and see how their claims were paid.
  • And if they want a copy of their EOB sent to them by mail or email, they can simply call the number on their member ID card and ask for it.

The Anthem Anywhere App

The redesigned Anthem Anywhere app enables clients to access their health plan information from their mobile device. A couple improvements on the app:

  • A new home page dashboard gives members quick access to key information, like benefits and claims — plus a quick snapshot of what they’ve spent so far.
  • Quick ID card access from home page.
  • One tap directs members from home page to sections on finding care and estimating costs.
  • Easier to check and update profile information.
  • Easy access to other health apps, like Engage, where applicable.

LiveHealth Online Allergy Campaign

Starting April 22, LiveHealth Online kicks off two campaigns to increase overall registration and to raise awareness about the LiveHealth Online Allergy practice. Among members already registered for the app, the allergy campaign targets some with and without past allergy claims, just to remind them how the allergy practice can help.

The registration campaign is a series of communications (emails, phone calls and a direct mail piece) going to group members, encouraging them to register for LiveHealth Online. The campaign targets members 18 years or older, who have not already registered for LiveHealth Online. Anyone who creates a LiveHealth Online account during the campaign is entered in a chance to win a $500 Amazon gift card.

Contact your Cornerstone representative with any questions.

Sell More and Earn More with Anthem SOCA MEWA’s New Business Bonus

Take advantage of Anthem’s SOCA MEWA New Business Bonus.

Tier

Contracts Sold Payout Rate Per Contract
0 Under 50

$0

1 50–149

$100

2 150–249

$150

3 250–399

$200

4 400+

$250

Here are the program details to note:

  • New Southern Ohio Chamber Alliance Benefit Plan (SOCA BP MEWA) groups sold with effective dates between 6/1/19 and 12/31/19 are eligible
  • Group needs to still be active with Anthem as of 2/1/20
  • Agent of record changes do not qualify for the bonus payout
  • Existing Anthem clients that transfer to the MEWA are not eligible for the bonus program
  • New contracts on existing groups are not eligible for the bonus program
  • Payout will be a one-time payment targeted for March/April 2020
  • Bonuses will be paid based on current Anthem commission and licensing contracts
  • Incentive payments will be disclosed and reported where required by applicable law
  • Anthem reserves the right to adjust future bonus amounts if groups are termed retroactively after the period’s bonus program calculations and payments have been made

Contact your Cornerstone representative with any questions.

Earn a Trip to the iHeart Radio Country Music Festival Through Altrua

Altrua HealthShare is offering a chance for Independent Member Representatives (IMR) to earn a trip to Austin, Texas, for the iHeart Radio Country Music Festival.

Any IMR who enrolls a new member in an Altrua plan from April 1, 2019, to April 26, 2019, with a start date of May 1 will automatically be entered to win:

  • Roundtrip airfare for two to Austin and
  • Two nights hotel accommodations and 2 tickets to the event.

IN ADDITION: Altrua is offering the top IMR for each week (pulled Sunday night) a FREE pair of Apple Airpods.

For more information or to get appointed with Altrua, contact Geoff Beglen.

Click here for more information about the trip.

View the Altrua Country Festival flyer.

Register NOW for Anthem SOCA MEWA Training Webinar

Please register for 2019 Anthem SOCA MEWA Training on Apr 30, 2019 9:00 AM EDT.

Click here to register.

Offer one of the hottest, most competitive, and EXCLUSIVE health insurance products in the Ohio small market. Get this training or you may lose clients to brokers who have invested the time to learn this product.

After registering, you will receive a confirmation email containing information about joining the webinar.

UnitedHealthcare Second Year Dental Rate Cap

Help your UnitedHealthcare customers get a 5 percent second-year rate cap when they add a dental plan by August 1, 2019.

The guidelines:

  • Effective dates are January 1, 2019 to August 1, 2019.
  • Group size 2 to 100 eligible lives.
  • Offer not available to groups located in RI, WI, WA, FL (2-50), ACEC groups.

Aetna Funding Advantage New Broker Bonus

Aetna Funding Advantage’s new broker bonus rewards brokers who sell groups using Individual Medical Questionnaires (IMQs) from May 1, 2019, to September 1, 2019.

< 10 subscribers 10 + subscribers
$50 bonus per sold sub $25 bonus per sold sub underwritten without IMQs
or
$100 bonus per sold sub underwritten with IMQs
+
$25 admin fee credit for your client per sold sub underwritten with IMQs

Click here to learn more.

*Please note this bonus program does not apply in FL, GA, NJ, MI or MA.
**2 to 50 in PA/TX, 2 to 100 in N. IL, 5 to 100 in CO/CT/KY/LA/OH, 10 to 50 in NV and 26 to 50 in NC.

AFA Now Available for 51–100 Groups in Kentucky

Aetna Funding Advantage is now available for 51 to 100 groups in Kentucky. Review the fact sheet to sell, quote, and enroll with additional bonus dollars available!

Click here to access the fact sheet.

Click here to view the quoting process.

Click here to learn more about the Aetna Funding Advantage bonus program.

Important All Savers Updates from UHC

GRX

Effective for July 1 new business, the OH Health Plan has made the decision to REQUIRE individual health applications for All Savers ASO, groups with 20 to 50 lives. The 15-question application will be required for underwritten rates.

DocuSign

Effective March 22, All Savers will launch DocuSign in the following states: AL, AZ, DE, GA, IA, IL, IN, KS, LA, MA, MI, MO, MS, NE, OH, PA, SC, TN, TX, WA, WI, and WY. Kentucky is NOT a DocuSign state at this time.

Brokers and/or group administrators will be able to complete the All Savers group submission documents electronically as of March 22, 2019. DocuSign is an eSignature solution and is one of the leading eSignature brands in the market providing brokers and employers a faster way to complete required paperwork. DocuSign will not only shorten the application process, but it will also minimize errors by automating the application process.

New Web Address

Myallsaversconnect.com should be used by members and group administrators. Communications were sent to members and groups.  The broker web address did not change.

Click here to view the member website overview. 

Click here to view the ER website overview.

All Savers Playbook

The Playbook has a lot of information for brokers about getting appointed, quoting on line, SIC Code listing, eligibility, sold case process, contacts for post-sale, and a sample ID card.

Click here to view the Playbook.

Mayo Clinic

In network effective January 1, 2019.

Two Important Updates from Anthem

SOCA MEWA Renewal Process Guide

Take a moment to look through this step-by-step guide for processing your 5/1 SOCA BP renewals within the FormFire system.

If you have any questions, please contact your Cornerstone Broker Advisor.

Click here to access the guide.

Group and Individual Clients Moving to IngenioRx Effective 7/1

Anthem small group grandmothered and small group SOCA BP/MEWA clients*, along with grandfathered and grandmothered individual clients will move to Ingenio Rx, Anthem’s new pharmacy benefits manager, on July 1, 2019. An email will go out to those clients on March 18 to inform them of the transition.

You can access the IngenioRx website at www.ingenio-rx.com.

Reach out to your Cornerstone representative with any questions.

*This will also include and GF or GM IND clients your agency may have if applicable.

IngenioRx Client Guide and FAQs

IngenioRx Sample Member Letter

Are You Using Anthem’s New Producer Toolbox?

If you are using the old version of Anthem’s Producer Toolbox, now is the time to switch to the re-imagined new design of the site because the old version will be going away at the end of March.

Click here to get started with the new design. Log into the Producer Toolbox like you normally do and choose the new broker website experience.

Producer Toolbox Quick Tour Video

Contact your Cornerstone representative with any questions.