MeridianCare’s New Online Enrollment Application

Attention MeridianCare Agents:

MeridianCare is excited to announce for the 2019 sales season the launch of their brand new Online Enrollment Application(OEA). This is the required method of submission for all Cornerstone appointed brokers. They have made some major improvements to the OEA that will make it a lot easier to complete an application for a beneficiary. For example, Meridian added the Scope of Appointment and the Statement of Understanding to the OEA. See link below for a user guide that will take you step-by-step through the online application.

There are a few things to keep in mind:

  1. If an application does not have an email address that field is not require. Also, please do not enter your email address in this field since it is stored to the members account.
  2. If you would like a copy of the application for your records, you can print a copy by clicking the link on the confirmation page at the end. For further instructions refer to the user guide below.
  3. If you have never used the OEA before remember to select “I am an agent” so the system can assign you as the agent of record.

If you have any questions regarding the Online Enrollment Application please reach out to your Cornerstone Senior Marketing Representative.

Online Enrollment Application (OEA) Job Aid

Lunch Is On Us! Grab Your Humana Medicare Kits On Friday!

End the first week of AEP with your friends at Cornerstone Senior Marketing and Humana and grab some Tommy’s Pizza and Medicare kits on us!

Humana representatives Sandy Bartels and Cyndi Ellis will be at our Columbus office on Friday, October 19 to meet with you, provide plan kits, and serve lunch to our valued brokers.

WHEN: Friday, October 19

TIME: 11:00 am–1:00 pm

WHERE: Cornerstone Columbus Office

9482 Wedgewood Boulevard, Suite 130 | Powell, OH 43065

RSVP here.

*Please register by Thursday, October 18 so we can be sure to provide enough food. Please indicate the specific plan kit numbers you need when registering.

Your Cornerstone Senior Marketing Team Has New Email Addresses!

With Cornerstone Senior Marketing’s recent partnership with Integrity Marketing Group, all Senior Marketing representatives now have new primary email addresses.

Please take a minute to update your contact information with our new email addresses, shown below. You can start emailing us at the new address immediately but not to worry, we’ll still receive emails at our previous addresses for the foreseeable future.

Tim Shook | tim.shook@cornerstoneseniormarketing.com

Ryan Carroll | ryan.carroll@cornerstoneseniormarketing.com

Paul McMillen | paul.mcmillen@cornerstoneseniormarketing.com

Jaime Lebròn | jaime.lebron@cornerstoneseniormarketing.com

Matt Fry | matt.fry@cornerstoneseniormarketing.com

Jim Meyer | jim.meyer@cornerstoneseniormarketing.com

Kelley Myers | kelley.myers@cornerstoneseniormarketing.com

Lila Sohnly | lila.sohnly@cornerstoneseniormarketing.com

Lisa VanSuch | lisa.vansuch@cornerstoneseniormarketing.com

Michelle Kapp | michelle.kapp@cornerstoneseniormarketing.com

Danielle Flesch | danielle.flesch@cornerstoneseniormarketing.com

Karen Brannon | karen.brannon@cornerstoneseniormarketing.com

Martha Klomparens | martha.klomparens@cornerstoneseniormarketing.com

Patrick Wiley | patrick.wiley@cornerstoneseniormarketing.com

 

If you have any questions, please contact your Cornerstone representatives (maybe give those new email addresses a spin!).

Check Out These Tips for a Successful 2019 AEP!

Once again AEP is upon us and Cornerstone Senior Marketing would like to provide you with some helpful tips on how you can make this AEP your most successful!

Check out our Broker Centric repository for the latest carrier information and how tos.

Submitting Applications:

  • Electronic submission is preferred
  • Submitting Direct to the Carrier
    • When you fax your applications to the carriers you must submit 1 application at a time and keep your fax confirmation for each app. If an application becomes lost or is not received, you may need your backup documentation to prove the initial submission date.

Carrier Fax Numbers:

Aetna Coventry

Medicare Advantage – MA App Number
Medicare Advantage Email
Prescription Drug Plans – RX App Number

*See attached Info on App Numbers

Medicare Supplement (AHIC, ACI, CLI)

 

888-665-6296 or 866-441-2341

MedicareEnrollmentTransactions@aetna.com

866-415-2232

 

877-380-2777

Allwell – ONLINE SUBMISSION ENCOURAGED

Medicare Advantage

 

844-222-3180

Anthem

Medicare Advantage & PDP

Medicare Supplement

 

800-833-8554

844-236-7967

Cigna 877-704-8186
CSI 855-304-2855
Gateway – SUBMISSION THROUGH CAVULUS REQUIRED
GPM Health and Life 866-422-9139
Humana MarketPoint 877-889-9936
Lumico 833-522-4001
Medical Mutual

Medicare Supplement

Medicare Advantage

 

medicareapps@medmutual.com

800-542-2583

Medico – OH ONLY

Medicare Supplement

All Other Products

*Please contact senior service rep for out of state numbers

 

844-850-2550

888-363-3420

Mutual of Omaha

Medicare Supplement

Medicare Advantage

PDP

 

866-799-9076

Online Submission Required

855-867-6711

Medigold   614-234-8622
Meridian  –   SUBMISSION THROUGH ONLINE ENROLLMENT REQUIRED
SilverScript – SUBMISSION THROUGH AGENT PORTAL REQUIRED
The Healthplan 740-699-6164
Transamerica (Medicare Supplements) 866-834-0437
Union Security Insurance Company 859-425-5249
UHC

Medicare Advantage & PDP

Medicare Supplements

 

501-262-7070

888-836-3985

Wellcare 866-473-9124

Medicare Supplements WITH CHECKS only:

AMERICAN CONTINENTAL

101 Yorkshire Blvd

Lexington, KY  40509

HUMANA INS CO

2432 Fortune Dr

Lexington, KY  40509

ANTHEM BCBS

KY0301-TACS

13550 Triton Park Blvd

Louisville, KY  40223

MEDICO

Administrative Services

PO Box 10482

Des Moines, IA 50306

CIGNA SUPP BENEFITS

11200 Lakeline Blvd Ste 100

Austin, TX 78717

UNITED WORLD

Records/Mailing Processing Center

9330 State Hwy 133

Blair, NE  68008

CSI

17757 US HWY 19 N Suite 660

Clearwater, FL  33764

UNITED HEALTHCARE INS CO

Enrollment Division

4868 GA Hwy 85 Ste 100

Forest Park, GA  30297

GPM LIFE and HEALTH

Blair Facility

9330 State Hwy 133

Blair, NE  68008

TRANSAMERICA

New Business Dept MS1220

4333 Edgewood Rd NE

Cedar Rapids, IA  52499

UNION SECURITY INSURANCE COMPANY
P.O. Box 14399Lexington, KY 40512-9700
LUMICO LIFE INSURANCE COMPANY
Medicare Supplement Underwriting
P.O. Box 10874Clearwater, FL 33757-8874

Top Reasons an Application Will Pend:

  • INVALID MEDICARE CLAIM #
    • It’s always best that you request to see a copy of the beneficiaries Medicare card to ensure the claim number you are putting on the application is correct.
  • INVALID ELECTION PERIOD
    • While most elections will be marked AEP this time of year, it’s still important to make sure you are using the correct election period for age-ins or other special circumstances.
  • MISSING SIGNATURES / INVALID SIGNATURE DATES
    • Always make sure you and the applicant sign and date the application. Remember, you should not sign and date the application until it is in your possession.
    • Double check that all signatures are complete and the dates are correct (we see a date of birth or effective date listed as a signature date frequently).

 

Other Helpful Tips:

  • 48 HOUR VIOLATION
    • Please remember, CMS states that you have 48 hours from the time YOU sign the application to get it submitted to the carrier. Some carriers now require receipt in 24 hours!  Electronic submission is safest.
  • CARRIERS THAT REQUIRE ONLINE ENTRY
    • Don’t forget that you have to enter Gateway, Meridian, Mutual of Omaha Med Advantage and SilverScript enrollments online through their agent portals to receive commissions!
  • INVALID WRITING NUMBERS
    • This is very important as this is how you are paid! In cases when the incorrect writing number is listed on the application the carrier will drop the policy as a house account until a correction is processed.

CVS-Aetna Merger Cleared by Department of Justice

Verified on October 10, 2018, the Department of Justice has allowed CVS Health’s acquisition of Aetna to proceed. The $68 billion deal is still subject to state regulatory approvals, many of which have been granted.The acquisition is expected to close in the fourth quarter of this year. The intention of the merger is to improve the consumer health care experience at a lower cost for patients and payors.

The news comes just one month after Aetna agreed to sell its Medicare prescription drug business to WellCare Health Plans, Inc. to alleviate concerns that the merger would harm competition among plans with pharmaceutical coverage for seniors.

RESOURCES

CSG Medicare Quoting Tool MS Rate Update

Please note that Medicare Supplement rates are currently being loaded into our Medicare quoting system, CSG Actuarial, for January 1, 2019, and will be available in the next few days.

If you are trying to quote Medicare Supplements for a January 1, 2019, effective date, please know you may be getting incorrect rates.

If you have any questions please contact your Cornerstone Senior Marketing representative.

Medicare Center is Now LIVE!

Medicare Center is now LIVE!

Login Credentials Format Listed Below:

UN: Your National Producer Number

PW*: NPN(Last four digits of your NPN)

*You will be prompted to change your password on 1st login

Example:

UN: 16762668

PW: NPN2668

MedicareCenter.com

Join us every Tuesday and Thursday for a live webinar demonstration of this online enrollment tool! If you have any questions or would like to set up a one-on-one training please contact your Cornerstone Senior Marketing sales representative.

Click here to register.

You can also join via:

iPhone one-tap (US Toll): +1(773)2319226, 1484664738#

Or Telephone: +1 (773) 231 9226 (US Toll)

CSI Life Has Announced Huge Rate Reductions Effective October 1

Attention all CSI Life agents in Indiana, Ohio and Pennsylvania: The company that has delivered one of the most stable rate structures in the industry, CSI Life, has announced huge rate reductions effective October 1. These game-changing rates are as strong as steel and primed for an incredible AEP. Below is an example of the rate reductions at age 67 for both Plan G and Plan N:

BUT IT GETS EVEN BETTER

In case you missed it, CSI Life has a revamped commission structure. Rather than the previous flat-fee commission structure, CSI Life has moved to the percentage-based model that you are accustomed to with most carriers. Check your new contract or contact your Cornerstone Senior Marketing sales rep to see what your new commission level is at.

DON’T STOP THERE THOUGH

Kick off your AEP selling season with these revamped rates and earn yourself a serious raise this fourth quarter.

Issue 20 or more Medicare Supplement cases with CSI Life between 10/1 and 12/31 and receive $2,500 on top of your current commissions.

Issue 40 or more CSI Life Medicare Supplement cases between 10/1 and 12/31 and receive $5,000 on top of your already industry leading commissions.

So place your business this AEP with the carrier that keeps clients for life—CSI Life. Begin writing an e-application today by logging on to CSIeapp.com.

Click here to view and download new rates.

Click here to view and download Q4 incentive.

Have You Completed Your 2019 Medicare Certifications?

If you haven’t, all the information that you need is available on the Cornerstone website and AEP Prep Guide web page. Some carrier deadlines for 2019 certification are quickly approaching!

Please remember that you must complete the annual certification process with each carrier not only to sell new business, but to receive renewal commissions as well.

Click here for certification sites and instructions.

Click here for our AEP Prep Guide for more certification information and tips!

If you have any questions or are experiencing any difficulties with the certification process, please contact your Service Representative listed below.

Senior Service Team Alpha Split (by BROKER’S last name):

A – F: Jim Meyer | 513.629.2395

G – K: Lila Sohnly | 614.763.2263

L – Q: Michelle Kapp | 614.763.2257

R – Z: Lisa VanSuch | 614.763.2258

Strategic Partners:

Kelley Myers | 614.763.2248

The HealthPlan’s 2019 Marketing Materials are Available

The HealthPlan 2019 materials are now available to order through your direct THP Agent link!

Agent Certification for 2019 is required before the 2019 materials can be ordered. 2019 kits consist of Enrollment Guides that include all SecureCare HMO and SecureChoice PPO Summary of Benefits and Enrollment Forms for a particular region. Kits are designated by region and are labeled either OH, WVOH or CAP.

SecureCare DSNP kits contain a Summary of Benefits, Enrollment Form, and a Star Ratings Form. There are no Enrollment Guides included with DSNP kits. Additional quantities of enrollment forms for this product ARE available to order separately.

You will receive an email confirmation that your order has been submitted for approval, and will receive a follow-up email notification when the order has been processed and is ready for shipping.

Contact your Cornerstone representative for more information.