Check Out These Tips for a Successful 2019 AEP!

Once again AEP is upon us and Cornerstone Senior Marketing would like to provide you with some helpful tips on how you can make this AEP your most successful!

Check out our Broker Centric repository for the latest carrier information and how tos.

Submitting Applications:

  • Electronic submission is preferred
  • Submitting Direct to the Carrier
    • When you fax your applications to the carriers you must submit 1 application at a time and keep your fax confirmation for each app. If an application becomes lost or is not received, you may need your backup documentation to prove the initial submission date.

Carrier Fax Numbers:

Aetna Coventry

Medicare Advantage – MA App Number
Medicare Advantage Email
Prescription Drug Plans – RX App Number

*See attached Info on App Numbers

Medicare Supplement (AHIC, ACI, CLI)

 

888-665-6296 or 866-441-2341

MedicareEnrollmentTransactions@aetna.com

866-415-2232

 

877-380-2777

Allwell – ONLINE SUBMISSION ENCOURAGED

Medicare Advantage

 

844-222-3180

Anthem

Medicare Advantage & PDP

Medicare Supplement

 

800-833-8554

844-236-7967

Cigna 877-704-8186
CSI 855-304-2855
Gateway – SUBMISSION THROUGH CAVULUS REQUIRED
GPM Health and Life 866-422-9139
Humana MarketPoint 877-889-9936
Lumico 833-522-4001
Medical Mutual

Medicare Supplement

Medicare Advantage

 

medicareapps@medmutual.com

800-542-2583

Medico – OH ONLY

Medicare Supplement

All Other Products

*Please contact senior service rep for out of state numbers

 

844-850-2550

888-363-3420

Mutual of Omaha

Medicare Supplement

Medicare Advantage

PDP

 

866-799-9076

Online Submission Required

855-867-6711

Medigold   614-234-8622
Meridian  –   SUBMISSION THROUGH ONLINE ENROLLMENT REQUIRED
SilverScript – SUBMISSION THROUGH AGENT PORTAL REQUIRED
The Healthplan 740-699-6164
Transamerica (Medicare Supplements) 866-834-0437
Union Security Insurance Company 859-425-5249
UHC

Medicare Advantage & PDP

Medicare Supplements

 

501-262-7070

888-836-3985

Wellcare 866-473-9124

Medicare Supplements WITH CHECKS only:

AMERICAN CONTINENTAL

101 Yorkshire Blvd

Lexington, KY  40509

HUMANA INS CO

2432 Fortune Dr

Lexington, KY  40509

ANTHEM BCBS

KY0301-TACS

13550 Triton Park Blvd

Louisville, KY  40223

MEDICO

Administrative Services

PO Box 10482

Des Moines, IA 50306

CIGNA SUPP BENEFITS

11200 Lakeline Blvd Ste 100

Austin, TX 78717

UNITED WORLD

Records/Mailing Processing Center

9330 State Hwy 133

Blair, NE  68008

CSI

17757 US HWY 19 N Suite 660

Clearwater, FL  33764

UNITED HEALTHCARE INS CO

Enrollment Division

4868 GA Hwy 85 Ste 100

Forest Park, GA  30297

GPM LIFE and HEALTH

Blair Facility

9330 State Hwy 133

Blair, NE  68008

TRANSAMERICA

New Business Dept MS1220

4333 Edgewood Rd NE

Cedar Rapids, IA  52499

UNION SECURITY INSURANCE COMPANY
P.O. Box 14399Lexington, KY 40512-9700
LUMICO LIFE INSURANCE COMPANY
Medicare Supplement Underwriting
P.O. Box 10874Clearwater, FL 33757-8874

Top Reasons an Application Will Pend:

  • INVALID MEDICARE CLAIM #
    • It’s always best that you request to see a copy of the beneficiaries Medicare card to ensure the claim number you are putting on the application is correct.
  • INVALID ELECTION PERIOD
    • While most elections will be marked AEP this time of year, it’s still important to make sure you are using the correct election period for age-ins or other special circumstances.
  • MISSING SIGNATURES / INVALID SIGNATURE DATES
    • Always make sure you and the applicant sign and date the application. Remember, you should not sign and date the application until it is in your possession.
    • Double check that all signatures are complete and the dates are correct (we see a date of birth or effective date listed as a signature date frequently).

 

Other Helpful Tips:

  • 48 HOUR VIOLATION
    • Please remember, CMS states that you have 48 hours from the time YOU sign the application to get it submitted to the carrier. Some carriers now require receipt in 24 hours!  Electronic submission is safest.
  • CARRIERS THAT REQUIRE ONLINE ENTRY
    • Don’t forget that you have to enter Gateway, Meridian, Mutual of Omaha Med Advantage and SilverScript enrollments online through their agent portals to receive commissions!
  • INVALID WRITING NUMBERS
    • This is very important as this is how you are paid! In cases when the incorrect writing number is listed on the application the carrier will drop the policy as a house account until a correction is processed.
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