Humana Transitions Go365 Engagement Needs to Inside Engagement Professional
Small Group: For small group employers, Humana has transitioned their Go365 engagement needs to an Inside Engagement Professional: Araceli Castillo. Araceli can be reached via the small business engagement mailbox: SBEngagement@humana.com
Please encourage any groups who have service related needs to use the guidance below:
- Member Go365 Services:
- Phone: 1-866-427-7478
- Go365.com Live Chat
- Go365 Community
- Humana Business Services: Supports concerns related to claims, member access and eligibility, ID cards, billing and enrollment.
- Phone: 1-800-592-3005
- Email: sbmarketsupport@humana.com
- Small Business Billing: Small business billing requests, WEI credits and adjustments
