• Facebook
  • LinkedIn
  • Mail
  • Twitter
  • Youtube
1-800-248-7675    •    Careers    •
Cornerstone Broker Insurance Services Agency
  • Who We Are
    • What is a General Agency?
    • Our Value
    • Community Involvement
  • What We Offer
    • Individual
    • Employee Benefits
    • Agency Services Program
    • Licensing and Commissions
    • Cash Incentive Program
    • EB3 Benefit Booklet
    • Refer-An-Agent Program
  • Resource Center
    • Webinar Series
    • Client Referral Form
  • Events
  • Blog
  • Contact Us
    • Meet the Team
  • Get Contracted
  • Search
  • Menu Menu

Humana Go365 Updates for January 2022

January 14, 2022/in Carrier, Employee Benefits, Go365, Humana/by Cornerstone

Your resource for small group (2-99 eligible) Go365 questions and education:

  • Inside Engagement Professional: SBEngagament@humana.com
  • Go365 Healthy Life Coaching has arrived! A part of the whole-person approach Go365 takes to supporting well-being, Healthy Life Coaching is now available. This program is approved by the National Board for Health and Wellness Coaching and our coaches are highly trained professionals. They will help participants with weight management, stress, relationships, physical activity, career development and more. Members will be able to see their progress and achievements in the coaching section of the Go365 App. Check out this new offering today!
  • Daily Burn Sunset – Effective immediately, Daily Burn is no longer a compatible coaching app within the Go365 experience. Members can no longer see it in the Go365 experience to connect.  Member impact is low (~45 active users).
  • Go365 App Update – The Go365 App just went through an update and any member accessing the old version will be required to update the Go365 app before accessing.
  • Reminders when members submit proof for eligible activities
    • This year, we updated our verification process to determine eligibility for rewards based on proof submitted online or in the Go365 App. Since implementation, Humana has successfully denied numerous invalid self-submissions, standing up the integrity of the Go365 program. Any member that may have submitted an image they feel is valid, but it is denying, should call customer service.
    • To eliminate a potential call to customer service, Humana has a few pointers when members take a photo of a document to prove participation:
      • Keep it in focus
      • Remove as much background as possible and limit shadows
      • Avoid selfies with the documentation (i.e. member holding their bib – keep it to just the bib)
      • Capture the entire valid document that displays member name and date of the event
      • Stick to one form of proof, not all (i.e. one Bib, not a photo of both the bib and race results)
    • The following are available on the Go365 Community to help guide members:
      • Go365 Activities and How to Submit
      • Go365 Mobile App Activities
      • How to Verify a Virtual Workout
  • Go365 Terms & Conditions Update – Updates to member agreements for Go365 typically occur at the beginning of a calendar year and 2022 is no exception. All Go365 members will be prompted to re-accept the Go365 Terms and Conditions (T&C) upon their first sign in to Go365.com and the Go365 App. The prompt takes place regardless of a member’s Go365 program effective date or how recently they may have accepted the program agreements previously. This is a reminder that the prompt occurs automatically and will begin as soon as December 29, 2021.  The primary update this year is the addition of Terms and Conditions for our coaching program, Healthy Life Coaching. The new language provides guidance on how the coaching program is administered; rules, confidentiality, access, and disclaimers regarding the parameters of coaching services. This is integrated with the Go365 T&C acceptance, regardless of whether members have access to Healthy Life
  • Home COVID Test Kit – Looking for a home COVID test kit?  Check out Humana + JPR Medical Website.
  • Go365 Webinars
    • Jan. 25, 1 PM ET: Get the most from your well-being team
    • Jan. 26, 1 PM ET: Small business exclusive: The WEI and Go365 advantage
    • Jan. 27, 1 PM ET: Member session: 10 ways to kick-start your Go365 journey
https://www.crnstone.com/wp-content/uploads/2022/01/Humana-Go365-Updates-for-January-2022.jpg 480 640 Cornerstone /wp-content/uploads/2019/11/Cornerstone_Logo.png Cornerstone2022-01-14 15:57:152022-01-14 15:57:49Humana Go365 Updates for January 2022

Recent Posts

  • The Dental Care Plus Group Releases New Updates and Improvements
  • Help Your Clients Resolve Their Marketplace Data Matching Issues
  • Consumers in Some States May Qualify for a Special Enrollment Period
  • PCORI Fees Due to IRS No Later Than July 31, 2022
  • What Happens to Unused Amounts in Employees’ HRAs When Their Employment Terminates?

Categories

  • Aetna
  • Aetna Funding Advantage
  • All Savers
  • Ambetter
  • Ameritas
  • Anthem
  • AUL
  • Autopilot
  • Bonus Programs
  • Carrier
  • COBRA
  • Companion Life
  • Compliance
  • Continuing Education
  • Cornerstone Updates
  • COVID Tests (January 2022)
  • Delta Dental
  • DentaQuest
  • EB3
  • Employee Benefits
  • Events
  • FormFire
  • Go365
  • Golden Rule
  • HealthSherpa
  • Humana
  • Individual
  • Legislation
  • Licensing
  • Marketplace
  • Medical Mutual
  • MEWA
  • Molina
  • Ohio Department of Insurance
  • Ohio Farm Bureau
  • On the Spot
  • OneAmerica
  • Oscar
  • Principal
  • Sidecar Health
  • Social Security Spotlight
  • Superior Dental Care
  • The Dental Care Plus Group
  • The Standard
  • UnitedHealthcare
  • UnitedHealthOne
  • Webinars
  • Whitepapers

CONTACT US

1-800-248-7675
8:30 am to 5:00 pm EST
Monday–Friday

UPDATES

Events
Recent News

WHO WE ARE

Join Our Team
Cornerstone Cares

RESOURCE CENTER

Document Search
Technology
Webinars

WHAT WE OFFER

Individual
Employee Benefits
Agency Services Program
Licensing and Commissions
Succession Planning

CONNECT WITH US

Twitter YouTube LinkedIn Facebook

©2020 CORNERSTONE BROKER INSURANCE SERVICES AGENCY, INC. ALL RIGHTS RESERVED | COMPENSATION DISCLOSURE | PRIVACY POLICY
CINCINNATI WEB DESIGN COMPANY WEBTEC
Scroll to top