Humana Go365 Updates for January 2022
Your resource for small group (2-99 eligible) Go365 questions and education:
- Inside Engagement Professional: SBEngagament@humana.com
- Go365 Healthy Life Coaching has arrived! A part of the whole-person approach Go365 takes to supporting well-being, Healthy Life Coaching is now available. This program is approved by the National Board for Health and Wellness Coaching and our coaches are highly trained professionals. They will help participants with weight management, stress, relationships, physical activity, career development and more. Members will be able to see their progress and achievements in the coaching section of the Go365 App. Check out this new offering today!
- Daily Burn Sunset – Effective immediately, Daily Burn is no longer a compatible coaching app within the Go365 experience. Members can no longer see it in the Go365 experience to connect. Member impact is low (~45 active users).
- Go365 App Update – The Go365 App just went through an update and any member accessing the old version will be required to update the Go365 app before accessing.
- Reminders when members submit proof for eligible activities
- This year, we updated our verification process to determine eligibility for rewards based on proof submitted online or in the Go365 App. Since implementation, Humana has successfully denied numerous invalid self-submissions, standing up the integrity of the Go365 program. Any member that may have submitted an image they feel is valid, but it is denying, should call customer service.
- To eliminate a potential call to customer service, Humana has a few pointers when members take a photo of a document to prove participation:
- Keep it in focus
- Remove as much background as possible and limit shadows
- Avoid selfies with the documentation (i.e. member holding their bib – keep it to just the bib)
- Capture the entire valid document that displays member name and date of the event
- Stick to one form of proof, not all (i.e. one Bib, not a photo of both the bib and race results)
- The following are available on the Go365 Community to help guide members:
- Go365 Terms & Conditions Update – Updates to member agreements for Go365 typically occur at the beginning of a calendar year and 2022 is no exception. All Go365 members will be prompted to re-accept the Go365 Terms and Conditions (T&C) upon their first sign in to Go365.com and the Go365 App. The prompt takes place regardless of a member’s Go365 program effective date or how recently they may have accepted the program agreements previously. This is a reminder that the prompt occurs automatically and will begin as soon as December 29, 2021. The primary update this year is the addition of Terms and Conditions for our coaching program, Healthy Life Coaching. The new language provides guidance on how the coaching program is administered; rules, confidentiality, access, and disclaimers regarding the parameters of coaching services. This is integrated with the Go365 T&C acceptance, regardless of whether members have access to Healthy Life
- Home COVID Test Kit – Looking for a home COVID test kit? Check out Humana + JPR Medical Website.
- Go365 Webinars
