As a part of Humana’s commitment to the well-being of their small business customers, the new Small Business Engagement Model will shift the Go365 engagement responsibility of the 2 to 99 fully insured and level funded premium segment to a team of Inside Engagement Professionals (IEPs).
The IEP team is dedicated to understanding their small business clients’ unique needs and will help them make the most of their time and resources.
Here are just a few of the benefits they can expect:
- Personalized experience
- Expert support
- Forecasted savings
- Human care
This is the inaugural week for the IEP team. Agents and small businesses can begin emailing them at SBengagement@humana.com. In addition, the following communications are planned for Humana’s agents and Small Business customers:
- April 15: announcement email to agents
- April 20: announcement email to small business customers
Reminders will continue through direct emails to agents and small businesses, in addition to their standard communication channels (newsletters, Engagement Source, etc.) throughout the next few weeks.
Contact your Cornerstone representative with any questions.