September Updates From Medical Mutual

Changes to ReportLink Login: Users Must Change Their Password

ReportLink is a tool that provides groups and brokers with access to reports and group invoices to perform administrative functions and analysis. ReportLink is accessed through an internet URL address. Medical Mutual is making changes to the login authentication for ReportLink beginning in early September. Users will be required to change their passwords when they log in to the site.

Security Compliance Best Practices and Pilot Review Program

Medical Mutual is committed to making sure our clients’ information is secure. With an increasing number and sophistication of data breaches, cybersecurity awareness is more important today than it has ever been.

With that in mind, they have developed a Security Compliance Best Practices checklist to help you understand what they consider industry standard best practices. Please take some time to review this important information. The document will be posted on MyBrokerLink under the Knowledge Center.

Responding to Concerns About Potential Delays in Medication Deliveries Made by the U.S. Postal Service

With concerns about delays of U.S. Postal Service (USPS) deliveries in the news and on social media, Express Scripts (ESI) wants to assure groups and members that it is not experiencing significant disruptions in USPS performance at this time.

Pharmacies to be Removed from National Plus Network and Sam’s Club to be Removed from All Networks Effective Oct. 1, 2020

Medical Mutual’s pharmacy department regularly reviews network pharmacies to ensure their members are provided the best quality, price, and service when receiving their prescription medications. In order to continue offering the most competitive pricing, Express Scripts is narrowing their networks by eliminating chain pharmacies with little presence within particular regions. As result, effective October 1, 2020, the following pharmacies will be removed from MMO’s ESI National Plus pharmacy networks:

• Ahold
• Albertson’s
• Safeway
• Epic (outside Ohio)
• Sam’s Club

New Requirements to Duplicate EOB Claims Feed Administration

Medical Mutual has new requirements for new groups requesting a duplicate EOB claims feed and existing groups receiving a duplicate EOB claims feed. The new requirements ensure groups are correctly priced and that Medical Mutual has the appropriate contracts in place.

Contact your Cornerstone representative with any questions about these updates.