After more than 40 years in the business, one thing I know for certain is that Social Security is complicated and the solutions for common problems aren’t always straightforward. If you run into issues with your Social Security account, here are the exact steps that you can take to resolve them.
To contact your local Social Security office:
- Go to ssa.gov
- Scroll down to “Contact Us”
- Scroll down and select “Office Locater”
- Put in your zip code.
- The local office phone and address will be provided.
When you get in contact with the office, ask for the name of employee with whom you spoke, the date, the issue to be resolved, action taken to resolve the issue, and the expected resolution date. Be sure to get the SSA employee’s supervisor’s name and phone number, just in case you need it later.
If your issue is not resolved by the expected date, call the local office and ask for a status report. If you are unsatisfied, ask to speak with a supervisor. Document the issue the same as above with the supervisor.
If the issue is still not resolved, contact a Public Affairs officer.
Social Security has Public Affairs specialists who will assist getting an issue resolved. You can find them at www.ssa.gov and typing “Media Contacts” in the search engine.
Public Affairs specialists are trained to assist you with unresolved issues. They are usually very helpful and find a resolution for most issues. Note: Only call the Public Affairs specialists for assistance after the local office has not resolved an issue.
If step three does not resolve your issue, contact your U.S. Congressperson and/or Senator. They will send a Congressional Inquiry to the Social Security office handling the issue. Social Security management will then investigate the problem and respond to the Congressperson, hopefully resolving any issues.
About Dennis Heywood
Denny’s career with Social Security provides an in-depth, working knowledge of the Social Security Administration’s internal organization and processes. An expert in all phases of SSA programs: retirement, survivor, disability, and Medicare, Denny has expertise with the complex Social Security regulations based on more than 40 years of experience.